Lee & Hayes delivers superior client value through an unconventional client-driven business model. We use technology to ensure quality work product, performance, and timeliness. We offer practical perspectives and solutions to real-world business problems.
Every client has different priorities and internal practices. Rather than forcing clients to conform to us, Lee & Hayes tailors its practices to the preferences of its clients. From general timeliness goals to specific reporting formats for individual client groups, we integrate seamlessly with our clients’ operating practices.
We have developed various automation tools and techniques specifically aimed at providing increased value to our clients. In our patent practice, we track workflow at a very detailed level, which enables us to compile and report performance metrics at any level of detail desired by our clients.
Many of our tools have been developed by us in-house, giving clients the benefit of customizable, value-added services that include:
Proprietary case management and billing system
Compliance reporting of client-defined performance metrics
